Refund & Return Policy

Applies to orders placed with MOBIBOSS TRADING SDN. BHD. (Reg. No. 202601012431 (1674529-M))

This policy explains how MOBIBOSS TRADING SDN. BHD. handles cancellations, returns and refunds for both retail and wholesale orders. Because every paid order is confirmed individually by our team before dispatch, most issues are resolved directly between you and our team.

01 How Orders Are Confirmed

An order placed through the cart and checkout on this website is paid online through AXAIPAY and is confirmed by MOBIBOSS once payment succeeds and stock is verified. If we cannot fulfil an order, we will contact you by phone or email and refund the amount paid.

02 Cancellation Before Dispatch

You may cancel or amend an order at no cost at any time before it has been confirmed and dispatched. Once an order has been packed or dispatched, cancellation is treated as a return and is subject to the terms below.

03 Eligibility for Returns

Unused items in original, undamaged and sealed packaging with all accessories, cables and documentation included may be returned within 7 days of delivery or collection, subject to Clause 4. Please contact us before sending anything back so we can confirm eligibility and the return process for your order.

04 Opened, Used & Warranty Items

Because devices that have been activated, set up with an account or SIM, or whose factory seal has been broken cannot be resold as new, we cannot accept change-of-mind returns of such items, or of items that show signs of use, damage after delivery or missing accessories. If a device develops a fault, its warranty or usage note on the product page applies, and we will help you arrange a claim — please contact us with your order reference. This does not affect your rights in respect of items that are damaged, defective, or incorrect as described in Clause 5.

05 Damaged or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery or collection with your order reference and photographs of the item and packaging. We will arrange a replacement, a store credit, or a refund at our discretion, at no cost to you.

06 How to Request a Return

Email mobiboss_trading@outlook.com or call +6017-495 1332 with your order reference, the product code(s) involved, and the reason for the return. We will confirm whether the item is eligible and provide instructions for returning it or arranging collection.

07 Refund Method & Timing

Approved refunds are issued using the same payment method used for the original payment, or by bank transfer where more practical, within 7–14 business days of the returned item being received and inspected, or of the refund being approved for a damaged or incorrect item.

08 Wholesale & Bulk Orders

Wholesale and bulk orders are subject to the same principles above, with quantities and any restocking arrangements agreed individually between MOBIBOSS and the trade buyer at the time of the return request, given the scale and logistics involved.

09 Non-Returnable Situations

We are unable to accept returns for change of mind on activated or opened devices, for single-use installation or consumable products once opened, for items without a valid order reference, or for requests made outside the timeframes in this policy, except where required by Malaysian consumer protection law.

10 Contact

For any question about a return or refund, contact us at mobiboss_trading@outlook.com or +6017-495 1332. Our registered address is NO. 48, (LEVEL 2 & 3), JALAN SS21/39, DAMANSARA UTAMA, 47400 PETALING JAYA, SELANGOR, MALAYSIA.